Frequently Asked Questions About Click4AMeal's Online Ordering Service

It’s time to stop losing customers to competitors that offer online ordering – and start using Click4AMeal. 35% of your customers would place an order online if your restaurant offered the service. Online orders bring an increase in sales (ticket averages are typically 20-30% higher) and an improvement in customer service (your staff spends more time with customers already in your restaurant instead of answering phone orders). Online ordering is the latest trend in the restaurant industry.

Online ordering increases sales through higher ticket averages, consistent upsell of high margin items, gathering valuable marketing information and eliminating errors.

Higher Ticket Averages

Guest checks from online orders are typically 20-30% larger than those placed over the phone. Online customers order 11% more frequently than phone customers.

Upsell High Margin Items

During peak hours, employees are often too rushed to upsell menu items. Our system consistently suggests high margin items, such as drinks and desserts, at the time of check-out.

Gain Valuable Marketing Information

Capture the email addresses, special occasions and purchasing patterns of your customers for your next promotional campaign. Build customer loyalty and your restaurant’s brand

Eliminate Errors

Customers enter exactly what they want and how they want it. There is no miscommunication, meaning you will save money on remakes and will also ensure price accuracy.

Improving customer satisfaction is easy with Click4AMeal’s online ordering service. Your employees spend more time with dine-in customers, have 24/7 ordering convenience, and can easily reorder their favorite items. And, what’s more, they want online ordering.

More time with customers

Free up server and hostess time when orders are placed online instead of over the phone. Your staff spends more time with customers already in your restaurant.

24/7 Availability

Customers have access to your menu all the time and can even place an order at 9am for pick-up at 5pm, reducing hold times during peak hours.

Reordering is Easy

Customers can save orders at “The Usual,” reordering their favorite menu items in less than 15 seconds.

Fulfill Their Demand

35% said they would order online from their favorite restaurant if it offered the service. 92% of frequent diners have daily internet access.

Click4AMeal makes it simple to receive online orders from your customers. Once your site is live, customers can easily and conveniently place their online orders. You choose to receive orders via fax, email or through our online order status site. A short verification phone call and/or text message is sent to a designated number to alert you that you have received an online order.

View our diagram of how Click4AMeal’s online ordering works

Click4AMeal tailors our service specifically to your restaurant’s current technology. Receive orders via:

FAX:

Once the customer submits the order you can opt to receive a fax transmission.

EMAIL:

You can have orders sent to a personal or standard email account.

You may receive orders from one or both of the options above. In addition we will add an Online Order Status Site to your restaurant's dining database. You can access our online order status site at http://click4ameal.net/account.

The online order you receive from Click4AMeal is easy to read. View a sample of a fax/email order or click to see what our online order status site looks like.

You know you have received an online order through our short verification phone call or text message that is sent to designated numbers. There is no charge for this verification, and it ensures your employees are alerted that an online order has been received.

Click4AMeal is offered at $49 per month when pre-paid annually; it’s $59 per month when paid monthly. We do not charge any set up, per transaction or percentage of gross sale fees because we don’t believe your online ordering success should be penalized with extra charges.

We get your menu up and running in less than 72 hours, and we do all the work! All we need is a copy of your menu, some general information, your final approval, and before you know it, your customers can order online.